At Thatch Creations, we are committed to providing our customers in Ireland with top-quality products and outstanding customer service. We understand that circumstances may arise where you need to return a product. Please carefully review our refund policy to understand the terms and conditions for requesting a refund.

1. Eligibility for Refunds

1.1 Unopened Products: You may return unopened products within 30 days of the purchase date for a full refund. To qualify for a refund, the product must be in its original packaging, unused, and in the same condition as when it was received.

1.2 Honey Products: Regrettably, once a honey product has been opened, we cannot accept returns or provide refunds due to hygiene and safety considerations. Please consider this policy before purchasing honey from our store.

2. How to Request a Refund

To initiate a refund request, please follow these steps:

2.1 Unopened Products: If you wish to return an unopened product, contact our customer support team at [hello@thethatchcreations.ie] within 30 days of your purchase. Please provide your order number and the reason for your return.

3. Refund Process

3.1 Once we receive your refund request and confirm that the product is eligible for a refund, we will provide you with instructions on how to return the item to us.

3.2 After receiving the returned item and verifying that it meets our refund criteria, we will process your refund.

3.3 Refunds will be issued to the original payment method used for the purchase, and it may take up to [7] business days for the refund to reflect in your account.

Thank you for shopping at Thatch Creations. If you have any questions or require further assistance, please do not hesitate to contact our customer support team at [hello@thethatchcreations.ie].